Empire Vending Leverages USA Technologies’ Platform as a Service to Improve Efficiencies and Cashless Payments Adoption
Implementation of USAT’s Solution Enables Business Continuity During COVID-19 Lockdown
“USAT’s ability to provide a robust end-to-end solution, combined with its Customer Service Management Team’s training and product resources, was a key factor in our selection,” said
Empire chose USAT’s PaaS to help implement cashless payments by deploying a combination of the ePort G10-S and ePort Interactive devices, across all its vending machines. In addition, Empire implemented Seed Pro and Seed Office, USAT’s logistics and back-office management software, to streamline their processes onto one platform and reduce overall operating costs. As a result, the operator has been able to confidently grow its business to become one of the larger vending operators in its region. Following deployment, and before COVID-19, the Company realized a 22% increase in top line sales after installing cashless, with 66.2% of its overall transactions being cashless compared to cash. In addition, it experienced a 107% increase in average weekly sales per route. Other key metrics achieved include:
- Improved cash accountability and reconciliation
- The number of machines serviced per route increased by 2X
- Increasing its fills per visit by 57%
- Reducing overall service stops down to an average of 15 minutes or less
- Ability to see which customers were active vs. inactive during COVID-19 lockdown
“Empire Vending’s decision to adopt USAT reflects their commitment to delivering innovative services and bottom-line results, while meeting the rigorous and ever-changing demands of the unattended and self-serve retail markets,” said
Today, Empire Vending is almost completely cashless enabled across all of its vending machines, giving customers more flexible payment options. In turn, this has also increased the average ticket price by 42%, as consumers are willing to pay for more expensive items when given the option to use a card or mobile wallet. As a result of its Seed Cloud deployment, Empire can now leverage sales data and customer trends to better stock its machines. The Company has recently incorporated USAT’s ePort Interactive devices for digital advertising of products and promoting other relevant services to consumers.
USAT’s PaaS provides the industry’s most comprehensive technology for the unattended and self-serve retail markets. The powerful combination of ePort devices and Seed software enables customers like Empire Vending to leverage this state-of-the-art technology and implement cashless payments across a network of vending machines. Further, it provides a strong logistics software platform to help manage entire operations within one platform.
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Empire Vending was founded in 2012 and has grown into a full-line operator providing vending, micro markets, office coffee and pantry services. Empire is a family owned business and services over 200 customers across the
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